Privacy Policy

Canvas BD is an online art-supplies retailer based in Dhaka, Bangladesh, operating at 90 New Super Market, North D Block, Dhaka-1205. When this policy refers to “we”, “us”, or “our”, it means Canvas BD.

We collect information you provide directly when you:

• Create an account (name, email, phone number, password handled by Firebase Authentication).
• Place an order (delivery address, contact number, items purchased).
• Make a payment (handled by our payment partners — we do not store full card numbers on our servers).
• Contact customer support, leave a product review, or submit a question.
• Subscribe to our newsletter.

We also collect basic technical information automatically — IP address, device type, pages viewed — to help us keep the site secure and improve the shopping experience.

• To process orders, deliveries, returns, and refunds.
• To communicate with you about your orders, account, and customer service requests.
• To send promotional updates if you have opted in (you can unsubscribe anytime).
• To detect, investigate, and prevent fraud and abuse.
• To comply with legal obligations.

We share your information only with the parties needed to operate our service:

• Courier partners (Pathao, Steadfast, Sundarban) for delivery.
• Payment gateways (e.g. SSLCommerz) to process transactions.
• Authentication and infrastructure providers (Firebase, AWS).
• Government authorities when required by law.

We do not sell your personal information to third parties.

We use cookies and similar storage to keep you logged in, remember items in your cart, and understand which pages and products are popular. You can clear cookies in your browser at any time, though some features (like staying signed in) won’t work without them.

We use HTTPS in transit, hashed passwords (handled by Firebase), and access controls on our backend systems. No system is perfectly secure, but we work to protect your data and will notify you if we ever experience a breach affecting your information.

You can:

• View and edit your profile and addresses from My Account.
• Delete your account by contacting customer support.
• Unsubscribe from marketing emails using the link in any newsletter.
• Request a copy of the personal data we hold about you.

Canvas BD is intended for adults. We do not knowingly collect information from children under 13. If you believe a child has given us information, please contact us and we will remove it.

We may update this policy from time to time. When we do, we’ll change the “Last updated” date at the top of the page. Material changes will also be communicated by email or a notice on the site.

Questions about this policy? Reach us via the Contact page or email support@canvasbd.com.